Right of withdrawal

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

Stampegrafica
Via Sandro Pertini, 1
00033 Cave (RM)
Italy
T. +39 06 56566292
F. +39 06 9580994
complaints@stampegrafica.it

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If She withdraws from this contract, we shall reimburse to you all payments that he made on our behalf, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from this contract. Such refunds will be made using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.

Please send back the goods or hand them over to us without undue delay and in any event within 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if You send back the goods before the expiry of the period of 14 days. The costs of returning products are the responsibility of the user.

Exceptions the right of withdrawal (For CUSTOMIZED products)

The right of withdrawal referred to in articles 52 to 58 for distance contracts and contracts negotiated outside commercial premises is excluded with respect to:

(a) service contracts after the complete performance of the service if the performance has begun with the express agreement of the consumer, and with the acceptance of the loss of the right of withdrawal following full performance of the contract by the trader;

b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is not able to control and which may occur within the withdrawal period;

c) the supply of goods made to measure or clearly personalized;

d) the supply of goods which are liable to deteriorate or expire rapidly;

e) the supply of sealed goods which are not suitable to be returned for reasons of hygiene or related to health protection and were unsealed after delivery;

f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;

(g) the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract of sale, the delivery of which can only take place after thirty days and whose actual value depends on fluctuations on the market which cannot be controlled by the trader;

(h) contracts where the consumer has specifically requested a visit from the trader for the purpose of carrying out urgent works of repair or maintenance. If, on the occasion of such visit, the trader provides services in addition to those specifically requested by the consumer or goods other than replacement parts necessary to perform maintenance or repairs, the right of withdrawal applies to those additional services or goods;

i) the supply of audio or video recordings or sealed sealed computer software which were unsealed after delivery;

l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

(m) contracts concluded at a public auction;

n) the provision of accommodation for the purposes of non-residential, transport of goods, services, car rental services, catering or services related to leisure activities if the contract provides for a date or a period of specific enforcement;

o) the supply of digital content by means of a support that is not material if the performance has begun with the express agreement of the consumer, and with its acceptance of the fact that in this case he would have lost the right of withdrawal.

Disclaimer

Stampegrafica will not be liable to you for damages of any kind, whether direct or indirect, arising from any errors, of every kind and nature, in the printing of the file sent by the customer, except for willful misconduct or gross negligence.

In the case of printing errors not the fault of the user, or the delivery of the defective product or damaged, Stampegrafica will be obliged to make a single reprint of the material.

At the time of delivery the user is required to carefully examine the products received. Any defects in the goods delivered, errors in the printing or in the packaging material not the fault of the user, must be reported immediately to the carrier or to the service to the customer. The goods must be withdrawn by signing with reserve-specific control. The user must then open a report via his Personal Area or by email (reclami@stampegrafica.it) , taking care to attach the photo documentation, where required, within 8 days from the receipt of the material.